In all honesty I have no answer to that question. However, I'm was really disturbed and thoroughly annoyed today to find out that a particular "fantastic" initiative that would improve customer service 100% was not followed through upon because it would require users and staff to remember another password.
Seriously?!? How many times and for how long can this be an excuse to follow through with innovation? There are numerous ways that single sign on or Open ID can be implemented. If it something very personal then I would indeed want a fancy alpha-numeric password. Like many I would assume that if it was a complicated password I would most likely record it into a secure location. There are also a ridiculous number of applications for doing this for every device imaginable. Oh and don't forget the handy note pad beside the phone. How many people have all their passwords written down there.
In an ever growing world of applications (and I use that term very very loosely - cars even have passwords sometimes) with usernames and passwords how can we ever decide and assume that there is a MAGIC limit to the number we need our customers and/or staff to have.
I'm open and curious to any and all thoughts that you might have on this.
Friday, 23 September 2011
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2 comments:
I know I have too many logins and passwords, and I hate all the rules about having to have a symbol plus alpha-numeric or being told to change it every 3 months. Who really is trying to break into BlackBoard and teach my class for me that I have to change the password 4 times a year? Keeping track of them is arduous, figuring out how to change them each time and still make them memorable is ... ARGH! I lack the vocabulary for how frustrating this all is but you are right that if it is important and work-related and worth securing, then 1 more password shouldn't be a problem. And don't get me started on some of the ridiculous "security" questions for retrieving your passwords!
I have around 100 usernames and passwords. I have since started using a password manager, but before that I would use 3 or 4 reasonably strong passwords across all of the websites I had accounts with.
What ended up happening was I'd type in all 3/4 everytime I went to sign into a site, 'cause I couldn't remember which one I used for that specific site. It did cross my mind that an unscrupulous website owner could log all my attempts and have everyone of my passwords.
Anyway, now that I use a password manager I can have strong and unique passwords for each website. It's more secure than what I had previously, but better than that I don't have to try to remember multiple passwords anyone, just the one to get into my password manager. There are a few managers on the net, good ones are lastpass, keypass, my1login.com and passpack.
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