Retaining Those New Young Employees You Hired - Claire Schooley

Senior Analyst with Forrester Research (internationally)

- Characteristics of new workers
- learning approaches
- ways of recruiting
- tools/resources

Millennials between 1980 & 2000, There are 81 million of them coming.

78 Million baby boomers will be retiring with only 45 million Gen X to fill the places.

Short Term
- boomers are working longer
-workers are being imported
-jobs are outsourced
-economy shifting

But....

• The millenials are the catalysts of change. They have lots of thoughts to share. Open environments to allow them are key.
• They want career opportunities, and are optimistic of finding jobs.
• Very innovative in collaborating, learning, working and fun.
• Have an innate ability to use technology.
• Value the opportunity to be given the chance to find the solution to a problem on their own.

Characteristic

• multitasking
• materialistic and entrepreneurial
• innovative
• family/social life important
• work-life balance key (more task oriented rather than 9:00-5:00)
• socially responsible

Career Traits

• Task oriented rather than time-based - Can we start employing home workers? The commute isn't important, less cars, .....but will they really work at home and how can we evaluate that?
• Team oriented, supportive work culture. - Looking for how people are working. Just in cubicles, not group gatherings. Not everything in teams, but looking for some. Looking for quiet rooms. Find with moving around, just give them a place they can go when they need to gather with 3 or 4 people. Don't necessarily need a desk. Looking for more of a "pod" atmosphere. (some might not want to hear everything, but remember these are more multi-tasking types of people).
• Looking for good pay. Millennials know what they are worth based on their skills. They look it up and expect they will be paid equally.
• They want feedback, constant feedback.

Experiences that Shaped the Millennial Generation

-after school programs
-don't remember not having technology
-parent both have hectic life styles (work)
-have seen parents lose their jobs (look out for themselves instead)

(presenter has been working with the same people for 6 years and never met them in person)

Rate technology low as to what companies will have. They just assume that we will have it and have it all! (big thing for mgrs to think of)

How to retain them...

• short, meaningful learning - quick and matters to their job at the moment (podcasts big - short 5-20 minute pieces) (orientation podcasts - great idea, or youtube videos)
• self-generated learning to help others
• collaboration tools to speed the work process (video conferencing, desktop even interest growing, millenials are not afraid to be online)

Nike and what they have done:

They have a continual challenge that sales associates (100% turnover rate - workers only come to work for a few years at a time) need to learn about new products every season. Need to also teach new workers selling techniques, they all are tech savvy, and it needs to create minimal disruption to the retail environment. Lastly, it's often blended.

They have paper based info, hand held info - scan a product and find out about it. Sell-through of Nike product increased by 4%. They have created the Sports Underground Network. Online based training is only 3-5 minutes. Reinforcement and performance support constant. Based on the UK underground subway maps, each train link represents a different part of the product chain. Learners go through a virtual subway, click on subway poster to find out about the shoe, benefits, how they function in the weather, click the subway map to go to another product info area. Challenge of the job is that it's retail and it's the nature of the job there will be quick turnover. A stepping stone to other places. This increased selling though, perhaps not retention. Learning is allowed instore when no customers around. Tracked through LMS. Supervisor is checking from time to time.

At Black and Decker all training staff have flip cameras to capture appropriate training scenes. Capture short segment videos. Now have a full library of videos that can be accessed on specific topics and are no longer than 10 minutes. "sales people need it and it doesn't need to be perfect"

DHL has an 11 week blended program. All the history & general understanding of product is online. Job shadowing and mentoring done face-to-face. Face-to-face mock sales situations. Then trips to customer service locations to understand procedures and to meet the CEO.

Millenials like to meet the CEO and they have no trouble talking to the senior management.

UPS - pilot training facility, used a transparent car, sensors on the truck for enter/exit, lift & lower simulators, slip and fall simulators, mini town for driving practice. Key here - all hands on learning and not classroom based. Students then as well watch animated demos. Took quizzes and trialed hand held tools. Important here is that they learned the WHY of what they were learning.

Recommendations:

clear learning opportunties
provide formal, informal, online, training
pair with mentors
build communities

Brain-Based Strategies for Passionate Learning Experiences - Martinez

By -Dr. Margaret Martinez

Psychological factors and relationships that influence persistence, motivation and attrition. Dominate influence of emotion s and intentions on learning.

What was the one time in your life you felt truly passionate about learning?
Smiles took over the room, positive emotion grew. That is what we want to get each time we teach.

Brain Fitness market revenues continue to grow. $100million in 2005, $225 million in 2007

What is happening though is that you once used a linear process to finger walk through a card catalogue to find book. Now looking through a search engine is using different parts of the brain to do this searching. Brain morphology is looking at the way that the brain is changing to adapt to a more technology based society.

Technology has changed the size of the brain, especially in the cognitive functioning.

Senses are triggering synopsis in the brain. Development is occurring. The "circuits" once triggered something is being learned in the brain.

Video Clip: YouTube - "The Brain - Emotions, Neurons, Neurotransmitters" showed to explain how the brain works and functions.

Learning Changes the brain: Video - Dan Rather Reports - Mind Science Part 1 of 6.

People forget to exercise their brains. Brain placidity - everyone of us can change our brain.

Book recommended - Art of Changing the Brain - James Zull

How do you make this practical for the learning environment?
Understand your audience and analyse who they are.
This how the learner is influenced by relationships, environment, and instructional delivery.

Learning Orientation Questionnaire
discover your learning type, preference

Top Passion Strategies
-don't focus on mistakes or misunderstandings
-use metaphors and stories to get across your message to you audience
-use reflection to search for connections and consider meaning to build new knowledge
-thoughtful questions will help them to learn to ask their own thoughtful questions
-Use intrigue, mystery to gain buy in - learning games
-brain likes to predict, use strategies to help set and meet expectations
-use conversations
-provide stress free environments
-give the learning in pieces
-use more graphics to help focus
-personalize more (if, then, ......)
-focus on how the learning happens, ask the SME the best way to learn their particular item

Search learning strategies for more information.

Practice, feedback, Reflect, Again...brain's natural cycle.

Follow:
Amygdala
Neuromodulation
Neuronal Development
Synapses
Mirror Neurons
www.trainingplace.com - here studies, sites, resources, papers.

Selecting Practice Activities and Media for Online and Blended Learning - Patti Shank

Opening Story: In the bird world there are "bird tutors" that teach the baby birds to learn and practice and they don't stop until they've learned it correctly.

Working through and example - violence threat assessment.
patti@learningpeaks.com - for slidedeck from activity session. Not all slides are included in handout, but you can request them from her.

Uncover the Do's (activities), Convert the Do's into activities, Select media to support.

Uncover the Do's - from learning research (pg. 5 of her handout) (examples below)

• Recall facts
• Find and make sense of information
• Understand underlying concepts
• Understand how a process works
• Complete needed steps
• Determine which course of action is needed
• Create a product or produce a specific result
• Troubleshoot and fix problems

Doing it in this manner is goal oriented.

Use the 8 Do types to determine the to do's of the courses. Then change them into real activities. Do this with the people that actually do the work so that you don't miss any of their steps. ( You may want to watch them for a day, take notes and then go back and see if they actually match the way the person performs the task - ask them for feedback).

- What's needed to practice the Do? How important is realistic practice? Does it need to be online or real?

Typical practice activities that match the 8 Do's are on her handouts as well.
Do # 1 - Ie: recall facts, classify facts, use facts
Do # 1 (activity) using Threat example - Questions on how often and overlooked threats are.

DOs and Example Activities

1. recall facts example - hotspot on an image, multiple choice recall question, drag & drop

2. find and make sense of information example - http://dmv.ca/gov/pubs/interactive/tdrive/clm1written.htm

http://www.libraries.psu.edu/instruciotn/ebpt-07/Letter_Dr_Schirm.htm

Microsoft - Protect your PC demo

3. Understand underlying concepts example - Microsoft demo Security 101

http://www.emusictheory.com/pracite/pianoKeys.html

(turn learning do's into instructional objectives)

(patterns and recognition of them)

http://www.gliffy.com/ (individual or collaborative diagramming site) - beginners don't know how things connect and giving them a simple pattern allows them to understand it

http://www.forio.com/pdasim.htm (perhaps to dynamic of an example)

# 4 - Understanding a process

ie: how to talk to a customer, understand what they need, bring them into the store

http://www.msnbc.com/modules/airport-security/screener (simple demo - great scenario) - screen captures

http://www.forntiernet.net/~imagining/vector_calculator.html (works if the person understands the concept)

http://www.lynda.com/podcasts

(very little text examples - does that mean you should use less text during activities? better but does not have to be the rule, don't show in text what you can show in pictures - not a rule, but good to follow)

Research says you should never read text to people. People can read faster than you can talk.

Less "show me's" more walk-thru and learning demos.

#5 - Complete needed steps example -

job aids, take away and use it some where to see if you can do the steps on your own

Research shows that if you have a visual on the screen you can speak to it and it is very difficult to read text and look back at the visual.

#6 Determine which course of action is needed example - http://www.edheads.org/activities/knee

Rapid elearning Blog

Doesn't always have to be online. There are lots of real-life examples where staff can take a check list and work through a real-life scenario

http://wwwl.practiceboard.com/ (html sandbox)

http://www.language-exchanges.org/ (using skype to hook learners together with real people)

#7 Troubleshoot and fix problems example -

Should be added to any type of practice if that is a do. And is the case in most instances.

Consider Media for Activities (on slides)

typical media for each type of activity is included here.

Crowdsourcing - Jeff Howe

Crowdsourcing - video displayed by Jeff.

Few key ideas

• Now with the internet we can create a crowd virtually with shared interest.
• Shared passions for hobbies, crafts, arts, etc.
• Ie: quality of stockphotos by amateurs is abundant, drives supply up and prices downforces companies to approach us as potential partners, not just buyers
• Technology is so good that people are becoming better.

Spent time covering the Vans Warp tour for some time and during this became infatuated with the process (he was a member of the Suburban Morons). What he loved about the time is that the teens there were so open to any creativity. Their relationship with the product. Older generations see that you film a movie because you want to be a film maker, write a book because you want to be a writer. These kids though do all these things just because they want to, the technology disappears and they just use the tool. They shoot video, write blogs, draw just for the creative drive of it, not for any one particular reason.

Opensource in 2006 was less familiar then now, existed very sparsely. User-generated brought back little if you tried to search for it.

User generated content is like Old Faithful, every so many minutes water is being spewed out. As an image it seems to come out in one location, but there are actually geysers spewing out vapor in fields quite a distance away from the original. User - generated - open source ....crowd-sourcing.

The labour source for crowdsourcing can be done over the "coffee break". That things or tasks can be done in small components and in a quick amount of time. The time it takes to have a coffee break. (ie: Threadless - voting for the best t-shirt design). (note: from the Two Jakes).
What does the crowd do for Threadless - gives them cheap labour (picture a teen on a chair, laptop on knees). They do it because they have a chance to do it. (look for the Communist Party).

They are creating all sorts of cheap marketing by getting buyers to take pictures of them wearing the shirt. They then get a discount. Threadless has never spent a dime on marketing. The buyers do it all. But this is not the best thing that the crowd is doing for them. The crowd votes on the shirts and if they'd buy it or not. That way the are never over or under stocked.
Threadless is not exceptional, but a perfect example.

iStockphoto is the same idea. You can benefit from it by contributing to it. "Why do they put stuff on the web, so that others can enjoy and benefit from it." Buyers quickly learned that they could publish their photos there and buy photos there for very very cheap. Other stock groups had astronomical prices. 96% claim that contributors to iStockphoto have another job and photography is not their first line of work.Ask not what your community can do for you, ask what you can do for your community. – Jeff Howe.

They both were providing, giving to communities. They built up around the community and then the community eventually gave back tenfold.

Themes of crowdsources the less discipline that a scientist had in relation to a problem, the more like they were to solve it. Scientists (generally) 70% of the time already know the solution to the problem (it just needs to be brought out).

Another example: Current - tv show - content created by the same people that watch the show.

The more you can do for your community - give to them, the greater the participation back from the community.

4 Developments that make crowdsourcing possible and inevitable.

- Amateur Renaissance - ie: bird watch, stock photos, threadless - we are all producing work at a higher quality and greater volume

- The open source revolution - we all are creating better products than the big corporations\

- Democratization of production - cost has decreased so more can access the tools to produce

- The rise of online communities - geography no longer matters. Communities are truly global.

Q & A:

How does this affect the lives of professional artist? Opening doors or limiting this? - keep your day job. Over the last several years it has made it easier for exceptional artist to market their wares effectively.

As elearners we use graphic design a lot. How do we keyword search some of these tools? "Spec Work", Crowdsourcing design

eLearning seems to be a place where people can learn more from each other than not.

Technology used to facilitate crowd sourcing in a group such as a venue as this gathering? salesforce.com, citizens briefing book

Will depend a bit on the wisdom of the crowd. Collective wisdom of the crowd as well.

Using this for things related to expetise, where people think they know something where infact it's not true. It gets put out there, but then it's very difficult to bring it back to the truth. - Danger of this? Yes there is bit of this problem. This is the tranistion and everything is up for grabs now.

Articulate Workshop At AG09

I'm sitting in on the Articulate workshop today at the eLearning Annual Gathering 2009. It's been a fabulous workshop so far. I've learned many tips and tricks that I didn't yet know or experience from my limited time of using the program.

Yukon Learning has sent a great group of trainers and facilitators to assist with the class. I have enjoyed that they have one person presenting (Ron Price) and then several others hovering in the room to assist with any troubles or glitches that learners are having. There is also a technical person, that I used, that is here to assist with real computer problems. I needed assistance downloading an add-in so I could particpate in the class.

Great job to the session and the group.

Teaching English Through Video - The Children of SEAM

I wrote previously about my friend who volunteered 8 weeks of her summer in 2007 and 2008 in India. During her time there she was assisting at an orphanage. The first time some of her time went to teaching English to the children and women. The second summer she continued that task, but also assisted in the building of the foundation for a sleeping complex for the children.

She just shared this video with me where another recent volunteers "taught the kids at SEAM orphanage how to make a movie. He gave them 3 cameras and they did this film. She is so proud of the film and they even edited in a short clip of her from summertime, which was a complete surprise! She worked on the construction at this orphanage 9am to 1pm then taught English to 4 adult women in afternoon. At 5:30pm she would go back to the orphanage for the evening. There are 38 kids here in the orphanage. Giving them access to what we see as such a simple tool in our culture has been an incredible way to help teach the children English, but even more importantly it has allowed them to share their story with the rest of the world.

Tweets Back on for Bell Subscribers

I'm excited to learn that Bell has worked out a plan with Twitter to re-continue SMS feeds/sends to subscribers. This may be a bit to my family's dismay as they were getting a little annoyed by the constant beeps of my phone, but was starting to feel cut off. (Chronic...perhaps).

It's interesting to see a Canadian company actually be one of the first to "jump back on". It didn't surprise me that our carriers stopped the feeds early last year. It did take us well over a year to get iPhone's available to the masses. However, to find a way to get back into the action is exciting.

To read more take a look at Twitter's update here.

Still Don't Know What Twitter Is or What You Can Do With It?

If you haven't yet discovered Twitter and what it can do for you as a blogger, student, politician, entrepreneur, or anything else then take a few minutes to look at this video.

Here is quick 8 minute video of Evan Williams, co-founder of Twitter, at this year's TED talk. It's a great way to see how Twitter came to be, how users changed the way it works, how users are using it to their benefit, and how other "gadgets" are finding ways to tweet you.

Communication with your provider is the key

I called a meeting with our LMS provider on Friday. It felt as if we had come to a stand still again with the entire project. Some of that was on our part some on the part of the vendor.

Year end is never great time in any organization for true productivity. Top that off with our organization going through the Accreditation process. "Participating in accreditation demonstrates an organizations commitment to quality health care to its staff, patients, clients, and community. In the pursuit of excellence, thousands of health organizations voluntarily participate in Accreditation Canada's accreditation program each year." Getting down to serious LMS work really didn't fall high on my list of priority to-dos.

Once I had finished the majority of my accreditation tasks I got back into the fine details of the LMS. For a week (at least when I could) I looked at as many components of the system as I could. Looking for items I wanted changed, items I needed change, and components that just weren't functioning. Compiling a long list of these into a table, I sent them off to the vendor, our project lead, and our purchasing contract negotiator.

Our negotiator called a meeting with the vendor and to my surprise (and I use that loosely) I began to get a few more emails. Responded to my email queries were more timely. What had happened? We called. That's it.

Wrapping this little episode up....what I want to highlight again is the truly important need of communication from you to the vendor and from the vendor back to you. Both need to know where the other is in the the implementation process. I was being side tracked by other priorities, they were as well, but in doing so they have created some upgrades that I didn't know about and would have solved many sleepless nights and countless meetings I was having with my users. More regular discussions and open communication could bring your project to a conclusion much more quickly, with less complications and head aches.

Guild Looking for Tips for Getting Started With eLearning

Oh how great will this installment be from the eLearning Guild. They are currently compliling a list of the best tips for getting started with elearning. I know we all have some, so please share your thoughts. This will be invaluable to those newly entering this "world" and I have found that the rest of us can always benefit from tips we didn't think of before approaching our next project.

"Most eLearning Guild members work in organizations that have been engaged in e-Learning for some time. In some cases for many years. But there are many organizations out there that are just getting started with e-Learning. Let’s help those organizations get started – and avoid the pit-falls and costly mistakes we made – by giving them our top tips for getting started with e-Learning. To submit your tips, click HERE. " - The eLearning Guild: eLearning Insider

Why is it they only want to teach how to write an outline?

I'm taking yet another course in online design and delivery. I think I'm a glutton for punishment, but the trouble is I have yet to find a great course that really satisfies my craving for learning or meets my needs.

I did take a certificate with Bill and Kit Horton through Training Live and Online and I will say it was really good. I walked away with a ton of great tips, tricks and resources that I could use right then and there.

However, each of the university and college courses I've participated in spend so much time on creating an outline and objectives and blah, blah, blah that there is very little practical learnings that can be taken away an applied.

If you are like me you probably have little time to be wasting learning how to write an outline for the 10th time. You want solid tools, examples, and tips you can use to really create some fantastic learning experiences. I'm curious if others have experienced this and if not who do you truly recommend for solid learning and getting exactly what you needed?

Listing the Steps of the LMS is Difficult

I'm working on my performance plan of the last year and I'm finding it surprising that the area that has occupied the most of my work life, the LMS implementation, is proving to be the most difficult to map out.

I'm having little difficulty in listing all the steps for issuing our core training packages. I very quickly mapped out the process I followed to host our annual spring gathering for all staff. I even was able to list a few other major projects, but the LMS.....wow that is much more difficult.

Now I must find out why that is proving so hard. My best guess is that is has been a real trial and error from day one. There has been gains and set backs since the beginning and set backs seem to last so long that you forget where you last left off. I'm at that point currently. I last had a meeting with one of my end users in November. Once we met again last week we had a difficult time in trying to remember what we had first discussed and agreed upon. Basically we had to start over. Relook at the issues we "thought" we had previously, were they still the same, and did we have new ideas which with to rectify.

Now that I'm being forced (almost against my will) to list out the steps I'v currently followed and those that I plan to follow I'm having some trouble working through them. For the most part I believe it is avoidance, but I would suggest at this point to others to document your steps as you meet/pass them. I have an email trail, but if I could do things differently this would be one item I would have done much more in depth from the start.

Proving My Worth & Explaining Why I Need Less Interuptions

It's been almost 3 weeks since I returned from my vacation and the 3 solid days of LMS work I had scheduled for myself still has not occurred. It's amazing how many "this is number one" priorities come up in a single day. I came back to having to create org. charts, produce yet another paper version of curriculum, general document creation, meetings, budget concerns, binder stuffing, a/v equipment malfunctions, coordinating of orientation, and it goes on and on and on.

I am finally (I think) at almost a point where I can get back to "the number one priority" (for the moment) of going through the LMS step-by-step looking for bugs, issues, and general strangeness. However, there is another priority that I believe for a change may actually be something I should concentrate on first and stop looking at as an annoyance; My Performance Development Plan. Makes me shiver just to say the words.

I've never had to do one before...ever. However, my department is responsible for creating the document and is requiring the entire management team have them completed. So, as a FINE EXAMPLE, our department has been "strongly recommended" to complete ours as well. I am not a list person by any sense of the imagination and having to list out my priorities and objectives for the year is very painful. Listing further all the implementation steps is driving me to pull my hair out and my eyes to cross.

However.....

I now realize that my supervisors seem to have little understanding in how much is needed to be done to get the LMS working and continue to have it function. I've been working on it in bits and pieces now for such a long time that it seems to be one of those things that will never get done and therefore is moving lower on their priority list. This isn't true of others in the organization that are asking me where it stands and will it be ready soon. Yes and no....depending on if I get to actually concentrate more then 10 minutes at a time on the tasks needed for it to succeed.

I'm beginning to understand myself that I need to make my Performance Plan my first priority. This is not only because I have a meeting about it next week, but also because it will allow me to show clearly everything that I have done up until this point. More importantly it will help me to demonstrate all the tasks that will be needed to get the system functioning. I'm expecting that once they see how much is truly involved they will perhaps back off the "this is number one priority now" mentality and maybe even help me to protect my time from others in the organization as well.

I'll certainly post the results of my plan and meeting after they occur next week and hope that they are greatly positive.

Posting from my cell phone text message.
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Looking Back at My Own Blog

I was trying desperately today to remember something I had posted a long time ago about grading your website. That turned out to be Website Grader, surprise, surprise. What really surprised me was some of the things I have posted about and completely forgot I had written down.

Searching somewhat randomly to what I could only remember as "grade", I came upon so many different topics that I've covered over the last two years. My task or challenge for you today is to take a look back as well at some of your earlier posts. Take a trip down your own memory lane and visit your own consciousness for a while. I'm positive you'll enjoy the journey and surprise yourself with your own writings.

How Old is Too Old to be Relevant?

This is going to be a short post, but I just wanted to comment on my astonishment at how much info is out on the web about blogging. Most of it is posted on blogs...go figure. I've search "components of blogs", "how to start a blog", "blog tools", "how many blogs exist" and that's just a starting point. It's overwhelming and difficult to grasp was parts are really relevant.

Something that struck me though is how relevant and up-to-date with current trends can some of these posts be when many are a few years old. How old is now too old when it comes being relevant? I know the lady that works in the resource library in our facility does not keep any journals on the shelf that are more than a year old.

I can barely keep up with the constants streaming of information I receive daily through Twitter and these are just the select few people I have decided to follow. What about the thousands of others out there that are posting, tweeting, sharing their information, thoughts and ideas.

Is there a point in time that you don't reference back past? Do you give yourself a limit as to what you pay attention too? Is there a standard that we all should be following and if so does that mean the past is irrelevant? (I dare not ask that question).

Is the simple to you, complex to your students?

I'm taking yet another online course in designing online courses. So far I'm not learning anything, I'm just going through the motions.

What struck me tonight though, is this about the 10th course I've taken using the Blackboard system. So you can imagine my familiarity with it. Last semester I actually got to create and teach a short course through it to my fellow students. Again, you can see it's not my first time using the platform. YOU'D THINK THOUGH..... the way I have had to ask for clarification again and again about submitting assignments that I'm completely NEW. I can't figure it out to save my life....and maybe my grade.

So that brings me to thinking about designing and clarifying those instructions you present to your students/learners/users. Make them as clear and fool proof as possible. Yes I realize I'm labelling myself the fool here because I'm just not following the teacher in my own course. Just because you have hit the the "submit" button on the screen 1 billion times, do not assume your students/learners/users can figure out where the submit button even is, let alone know how to hit it.

Do they say hit or click? Do you need to be specific and say click twice? Do you need to say it is blue? Do you need to show a small picture of it? I'm not saying I'm that lost right now, but there could very well be learners right now in one of your classes lost wondering what to do next.

My computer science teacher in grade ten always had us write our programs as dummy proof as possible. If we put a yes/no question on the screen he would inevitably type - maybe. If we asked him to type in his name he would type - why do you ask? We had to make sure that regardless of the answer typed in, the program would redirected unexpected answers into a loop of "feedback" or gentle nudging for a proper response (or acceptable yes/no).

Just a little something to keep in mind as I struggle through tonight's lesson in my own school work. On the other hand maybe I'm just a glutton for punishment and should find something else to do with my time.

Cheers.

I Can't Believe I Have to Use Paper Again

This year my Core Curriculum learning packages are going to finally be online. Fully accessible by all staff. Automatically marked by the LMS. Easy to determine completion rates. Simple to distribute to every department.


AND THEN I WOKE UP!!!

I can't believe I'm being forced against my will to set up and print out 500 learning packages. 2700 tests with student names/numbers already entered. The very worse part of the entire process is the marking and recording of completion of 2700 test.

Now can you understand why I desperately want to get my learning system up and running.