Amazing what a little nice feedback can do for the soul.

So today I came in and started working through my emails from the weekend and true to form the first few were typical.  "I don't know how to do this..."  "Why can't I do....."  "Will you...." and so on and so on.

Then I came to this one:

Hi Tracy,

I just wanted to let you know about some of the feedback that my nurses from inpatient surgery were giving me after attending the HAI bus sessions today. Although they thought the information was good, and they enjoyed it, they all mentioned to me that they wished it could have been as interactive and wonderful as the core curriculum! They went into detail about how they liked that there were little quizzes as they went along and they didn’t get bored in core curriculum (you never could have said that in the past!), but two almost fell asleep in the HAI bus.


Anyway, I just wanted to let you know how much we appreciate all of your hard work on core curriculum and SOLS in general.


Julie
Julie Pierce, RN, BScN

All I can say is wow.  I feel...well...great.  I was actually nervous last week thinking about staff going on this bus (an education room on wheels providing healthcare e-training) and seeing these "professional" courses and then comparing them to the courses I have produced.  I did think mine were not bad at least compared to the ridiculous paper-based material they had to read in the past.  However, compared to some of the work I see out there in my social community I know I have a long way to come before I'm near a lot of that calibre. 

This email was the energy boost I needed to keep going and know that yes I am creating some good content and that it can only possibly get better with all the tips and tricks I learn from all my peers.  This email above isn't only addressed to me it is addressed to all those I network with that help me to improve daily.

Finally some nice feedback

After months and months of hard work slaving over the implementation of our LMS system. Then many long painstaking hours and overtime hours to get our mandatory core curriculum courses created. The system and courses have been launched to the entire organization.

True to form they hate change. Why can't we do this on paper? (Because you cheat off of each other) (Because no one reads it) We don't have enough computers. (One computer, everyone take turns over the course of 3 months, that's 720 times the courses can be done in one dept over the course of 3 months and the largest dept here has about 150 people).

Okay now I'm whining. I guess I was very naive in thinking that everyone would be as excited learning my this method as I am. So to have so many negative comments come my way since the launch of the mandatory courses has really gotten me down on my work environment. (The 34C weather hasn't helped either).

However, today for the first time I got feedback from a frontline worker. Not someone I know. Not someone I owe a favour to or wants a favour from me. Just another person here doing what she needs to do wrote me this:

"My name is XXX and I work in PACU. Just working my way thought the online
Core Curriculum package and wanted to let you know that I am so impressed.
It is extremely easy to use and the visuals make for a way better learning
experience than the old booklet version, especially when you are a visual
learner like myself. Everyone here in PACU is working away on their
package. Thanks again for doing such a great job."

Wow! How cool is that? How nice is it to hear positive feedback from a complete stranger. It completely made my whole day, maybe my whole month. I'm recharged and ready to make more courses and make them even better.

Take a moment send some positive feedback to someone you work with; the difference it can make is invaluable.